Articles, videos, books and webinars from the Clutterbuck CMI knowledge base.
Parallel processing happens when a coach, mentor or therapist reproduces a behaviour or emotion within their client, or more subtly, when they conflate the client’s experiences and issues with their own. It can distort the coaching or mentoring conversation, so that it focuses – usually unconsciously – on the coach or mentor’s agenda, rather than...
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In challenging working environments, resilience is increasingly an essential competence. People, who are resilient, are better able to cope with unexpected change, with setbacks and disappointments, with high stress environments and with periods of excessive workload. The signs of low resilience are generally easy to spot. They include inability to make decisions, frequent minor physical...
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The concept of Significant Unresolved Issues arose from David Clutterbuck’s unpublished research in the 1990s on what issues mentees brought to their mentors for discussion. Participants in workshops were asked to write down and reflect upon all the issues, about which they felt a level of anxiety that they had not resolved them, or found...
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Most formal mentoring takes place between people within the same organisation, but this isn’t the only possibility. It is hard, for example, to create effective mentoring relationships within small national branch offices – people are often too close and the choice of mentor is too limited. While distance mentoring, using mentors from the same company...
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It’s a common misconception that loneliness is about isolation from or lack of contact with other people. In reality, people differ greatly in how they respond to being on their own. Loneliness is a feeling of being socially isolated that can and often does occur even when someone is surrounded by and has frequent contact...
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Virtual teams have a number of differences compared with co-located teams. On the plus side, their geographical dispersion means that they can draw upon a wider and more diverse pool of talent. It is also easier to maintain 24-hour oversight of issues, if people are in multiple time zones. There is also some evidence that...
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One of the greatest gifts between cultures is that of new words. Our awareness of concepts is tightly bound with having words to describe them. (For example, the concept of mathematics is alien to some remote tribes, who are limited in vocabulary to one, two and many.) In no culture have I found so many...
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People often struggle to get the right balance between doing things themselves and delegating to others. Here are some simple questions to manage the conversation about this: For each answer, ask also: A useful analogy lies in Spring cleaning. Imagine you have a whole week to de-clutter your home. Starting with any room and working...
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Walking down the street 25 years ago, the sight of someone talking to themselves would probably make you want to cross the road to avoid them. Nowadays, it is nothing strange – we assume that they are on their mobile phone. But the idea that inner conversations should not be vocalised is a vestige of...
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We all have conversations we avoid. We can wall these conversations off to the extent that we are not even aware we are avoiding them. In helping someone get to know themselves, a coach or mentor can encourage them to acknowledge and explore these conversations. Some of the most common include: Useful questions to help...
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