Scripting is a technique, which helps people bring about change in a conversation or situation that always seems to go predictably wrong – where they find themselves trapped in an exchange, knowing where it is going, but unable to stop it. (Typical examples are arguments with teenage children, or feeling unable to make one’s presence…
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I once went through a battery of psychometric tests with one of the leading psychology consultancies. I wanted to understand them from the perspective of the client experience. For a lot of the questions, I found myself saying “From this perspective, I’d answer X; but from another perspective, I’d answer Y”. Clearly frustrated, the psychologist told me that my personality was too complicated for diagnosis!
One of the results of this is that the more we use AI, the more we may unconsciously be dumbing ourselves down.
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